Shipping policy

SHIPPING POLICY

At Flying Pilots, all our products are made-to-order especially for you. This means that each item is created after you place your purchase, allowing us to offer high-quality personalized products.

PROCESSING TIME

Production: 2–7 business days from payment confirmation.
Products are manufactured at our supplier’s facilities.
You will receive an email confirmation when your order is shipped, along with the tracking number.

DELIVERY TIMES

Delivery times vary depending on the destination:

  • Spain: 3–7 business days (after production)

  • European Union: 5–10 business days (after production)

  • Rest of the world: 10–20 business days (after production)

Estimated total time = Production time + Shipping time

SHIPPING METHODS

We use reliable standard courier services. The specific method depends on the destination and will be selected by our fulfillment provider.

ORDER TRACKING

Once your order is shipped, you will receive:

  • Shipping confirmation email

  • Tracking number to track your package

  • Direct link to the carrier’s tracking system

SHIPPING COSTS

Shipping costs are calculated automatically during checkout based on:

  • Delivery destination

  • Weight and size of the order

  • Selected shipping method

SHIPPING ADDRESSES

  • Please make sure to provide a complete and correct address.

  • We cannot modify the address once the order has been processed.

  • We are not responsible for failed deliveries due to incorrect addresses.

INTERNATIONAL SHIPPING

For shipments outside the European Union:

  • Customs duties and import taxes may apply.

  • These costs are the responsibility of the recipient.

  • Delivery times may be affected by customs clearance.

DELIVERY DELAYS

Although we strive to meet the estimated times:

  • We are not responsible for delays caused by the courier service.

  • Customs delays are beyond our control.

  • During peak seasons (Christmas, Black Friday) delivery times may be extended.

UNDELIVERED ORDERS

If your order does not arrive:

  • Contact us at flyingpilots2026@gmail.com

  • We will assist you in locating the package.

  • If the package is lost, we will send a replacement or process a refund.

MULTIPLE ITEMS

If you order multiple products:

  • They may be shipped in separate packages from different locations.

  • Each item will have its own tracking number.

  • Arrival times may vary between products.

CONTACT

For shipping inquiries: flyingpilots2026@gmail.com