Refund policy
RETURNS AND REFUNDS POLICY
At Flying Pilots, we strive to offer products of the highest quality. All our products are made to order, specially produced for you.
CUSTOM-MADE PRODUCTS
Because our products are manufactured specifically for each order, we do not accept returns due to change of mind. Custom-made products are excluded from the 14-day right of withdrawal under European regulations (Directive 2011/83/EU).
DEFECTIVE OR INCORRECT PRODUCTS
We accept claims and offer a refund or replacement in the following cases:
• Defective product or damage during shipping
• Printing or production error
• Incorrect product sent
• Product not received
CLAIM PERIOD
You have 30 days from the date of receipt of the product to report any issue.
CLAIM PROCESS
- Contact us at flyingpilots2026@gmail.com within the 30-day period
- Provide clear photos of the product showing the defect or error
- Include your order number
- We will review your case within 2–3 business days
RESOLUTION
If your claim is approved:
• We will send you a replacement product at no additional cost, or
• We will issue a full refund for the product
RETURN SHIPPING COSTS
There is no need to return the defective product. The shipping costs for the replacement will be covered by us.
REFUND TIMEFRAME
Refunds are processed within 5–10 business days once the claim is approved. The time it takes to appear in your account depends on your bank or payment provider.
CONTACT
For any questions regarding returns or refunds, please contact us at:
flyingpilots2026@gmail.com